Palautukset ja hyvitykset

Jos haluat palauttaa yhden tai useamman tilaamistasi tuotteista, tulee sinun tehdä se enintään 30 päivän kuluttua tuotteiden vastaanottamisesta.

1. Käytä vastaanottamassasi paketissa oleva palautuslomake, kun haluat palauttaa tilaamasi tuotteen/tuotteet. Palauttaessasi tuotteita, veloitamme 20€ maksamastasi summasta.
2. Palautamme maksetun summan kaikista palautetuista tuotteista. Jos haluat vaihtaa tuotteen uuteen kokoon/väriin, tulee sinun tehdä uusi tilaus verkkokaupassamme.
3. Palauttaessasi tuotteita, pyydämme sinua kiinnittämään tuotteiden mukana tulleen palautuslomakkeen paketin päälle.

Käsittelemme kaikki palautetut tuotteet viiden arkipäivän kuluessa paketin vastaanottamisesta.
Jos palautat vain osan tuotteista, emme palauta toimituskulua.
Jos palautat kaikki tuotteet, saat takaisin halvimman toimitusmaksun. Palautamme siis halvimman toimitusmaksun, vaikka se olisi vähemmän kuin se, jonka valitsit tilausta tehdessäsi.
Jos et ole vastaanottanut varmistusta palautuksesta sähköpostitse, niin pyydämme sinua tarkistamaan roskapostikansiosi tai ottamaan meihin yhteyttä tästä info@army-star.eu

Exchange and return christmas

You can exchange your order until 31. January 2023.

Will my order arrive before Christmas?

Be aware that the shown shipping time on each product is not the delivery time. The shipping time varies depending on whether the individual colour/size is in stock. Each items shipping time can always be seen just above the black purchase button, in the shopping cart, while checking out as well as on the order confirmation.

Deadline for orders before Christmas?

Items with a shipping time of 1-2 working days = 16-20th of December at 12:00. Contact customer service for a delivery time in your country.

Items with a shipping time OVER 1-2 working days = 8th of December at 09:00
If you order items that have a longer shipping time, it is important that you order well in advance and no later than 8th of December at 09:00., if you need it before christimas.

The entire order will be sent together. When ordering several items, it is the item with the longest shipping time that determines when the order is being shipped. If you are in doubt or you prefer to be 110% sure that your order will reach you before Christmas, contact our customer service at info@army-star.eu

We cannot ship orders faster than the shipping time stated on each product.

Information about delivery and customer service between Christmas and New Year

During Christmas and New Year, several of our suppliers will be closed until January. This can have an impact on the products that have a longer shipping time than 1-2 working days.

We have of course updated all our shipping times on the products that are affected by out suppliers, so remember to check your shipping time which appears on the product when you choose the colour and size, as well as in the shopping cart before you checkout. Your delivery time will also appear on the order confirmation sent by email.

Of course, we do everything we can to have your order processed as soon as possible and remember that products with a shipping time of 1-2 working days are usually shipped the next working day. We wish everyone a very Merry Christmas and a Happy New Year.